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(Required) Terms of Membership
Refunds & Order Cancellation Policy 1. Order Confirmation Once an order is placed through the kiosk or online system and payment is completed, the order is considered confirmed. A confirmation message or receipt will be provided on-screen or via the registered contact method. 2. Cancellation Policy Orders may be canceled only before food preparation begins. Once preparation has started, cancellation is not permitted due to the nature of freshly prepared food. Cancellation requests must be made immediately at the store counter or by contacting staff. 3. Refund Policy Refunds may be issued in the following cases: The store is unable to fulfill the order due to ingredient shortage or operational issues A system error results in duplicate payment The wrong item was prepared due to store error Refunds will not be issued in the following cases: Change of mind after order confirmation Failure to pick up the order Delays caused by customer arrival time Incorrect order placed by the customer 4. Method of Refund Refunds will be processed using the original payment method whenever possible. Processing time may vary depending on the payment provider (card company, platform, etc.). Cash refunds may not be available for card or digital payments. 5. Order Modifications Requests to modify menu items, options, or quantities after order confirmation may not be accepted. Please carefully review your order before completing payment. 6. Contact for Order Issues If you experience any issues with your order, please notify our staff as soon as possible after receiving your food.
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Collection and Use of Personal Information
Privacy Policy Effective Date : 202601.01~2026.12.31 Our Kimslrr gimbap respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, kiosk, or online ordering services. 1. Personal Information We Collect We may collect the following information when you register or place an order: Name Phone number Email address (if provided) Order details and purchase history Payment-related information (processed by third-party providers) We do not collect sensitive personal information such as resident registration numbers. 2. Purpose of Collection and Use Personal information is collected and used for the following purposes: Processing orders and payments Order confirmation and customer communication Providing membership services and benefits Handling inquiries and customer support Improving our services and user experience Compliance with legal obligations 3. Retention and Storage Period Personal information is retained only for as long as necessary to fulfill its purpose. Order and transaction records may be retained as required by applicable laws. When personal information is no longer needed, it is securely deleted or anonymized. 4. Sharing of Personal Information We do not sell or rent personal information to third parties. Personal information may be shared only in the following cases: With payment processors for transaction handling When required by law or government authorities To protect the rights, safety, or property of our business or customers 5. Use of Payment Services Payments are processed through secure third-party payment providers. We do not store full credit card or payment account information on our systems. 6. User Rights Users have the right to: Request access to their personal information Request correction or update of inaccurate information Request deletion of their personal data Withdraw consent for data processing (subject to legal requirements) Requests can be made by contacting us using the information below. 7. Data Security We take reasonable measures to protect personal information from unauthorized access, loss, or misuse, including: Restricted access to personal data Secure system and network management Regular system monitoring However, no system can be guaranteed to be 100% secure. 8. Cookies and Tracking Our website may use basic cookies or similar technologies to improve functionality and user experience. You may disable cookies through your browser settings, though some services may not function properly. 9. Children’s Privacy Our services are not intended for children under the age of 14. We do not knowingly collect personal information from children. 10. Changes to This Privacy Policy This Privacy Policy may be updated as needed. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy. 11. Contact Information If you have any questions regarding this Privacy Policy or your personal information, please contact us: [Restaurant Name] Email: [Insert Email] Phone: [Insert Phone Number]
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